We want you to love your makeup as much as we do! However, due to the nature of our products, please read our refund policy carefully.

All Sales Are Final

For the safety and hygiene of our customers, we do not accept returns or exchanges on any of our products, including eyeshadows and lip glosses.

Damaged or Defective Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with the following information:

• Your order number

• A clear photo of the damaged or incorrect product

• A brief description of the issue

We will be happy to offer a replacement or store credit if the claim is approved.

Lost or Missing Packages

If your package is marked as delivered but you have not received it, please first:

• Check with neighbors or household members

• Look around your delivery area

• Contact your local post office or delivery carrier

If you’re still unable to locate your package, please contact us at birdiebeauty.co@gmail.com, and we’ll do our best to assist.

Contact Us

For all order-related issues, email us at birdiebeauty.co@gmail.com with your order number and details.